Video Shows Woman at Avis Counter Refusing Rental Car to Customer Who Spoke Spanish

UPDATE, June 3, 2016: Avis responded with an official statement.

The customer saga that Kayra M. Colón had with Avis this weekend was made public when Colon shared a public May 1 video post on Facebook:

Twenty minutes after that video was posted, Colón posted this one:

At one point in that second video, after Colón starts talking in Spanish with the man she was with, the woman at the Avis counter said, “That’s fine. I do understand some Spanish. You know, what you do is rude.”

When Colón asked the Avis woman exactly what she meant by that comment, the woman appeared to have stopped conducting business with Colon.

On May 2, Colón added a longer video that apparently happened after the exchange about speaking Spanish:

When people on Facebook started asking questions about the incident, Colón did post the following on her Facebook:

Nothing has happened. We’re waiting for corporate to contact us. They said it would be about 2-3 days. The sheriff came in and said the situation would fall under a federal law and could not even write up a report. The lady ultimately got her way and refused to rent us the vehicle.

We tweeted out Avis this morning to see if they are aware of these videos:

We haven’t gotten a response from Avis, but Avis’ Twitter profile did tweet this out this morning:

Around 11:45amET, we got this tweet from Avis:

Tell Us What You Think!
rikimaru says:

The Talmud must not be regarded as an ordinary work, composed of twelve volumes; it posies absolutely no similarity to any other literary production, but forms, without any figure of speech, a world of its own, which must be judged by its peculiar laws.
The Talmud contains much that is frivolous of which it treats with great gravity and seriousness; it further reflects the various superstitious practices and views of its Persian (Babylonian) birthplace which presume the efficacy of demonical medicines, or magic, incantations, miraculous cures, and interpretations of dreams. It also contains isolated instances of uncharitable “ judgments and decrees against the members of other nations and religions, and finally it favors an incorrect exposition of the scriptures, accepting, as it does, tasteless misrepresentations.

The Babylonian” Talmud is especially distinguished from the Jerusalem or Palestine Talmud by the flights of thought, the penetration of mind, the flashes of genius, which rise and vanish again. It was for this reason that the Babylonian rather than the Jerusalem Talmud became the fundamental possession of the Jewish Race, its life breath, its very soul, nature and mankind, powers and events, were for the Jewish nation insignificant, non- essential, a mere phantom; the only true reality was the Talmud.” (Professor H. Graetz, History of the Jews).
And finally it came Spain’s turn. Persecution had occurred there on “ and off for over a century, and, after 1391, became almost incessant. The friars inflamed the Christians there with a lust for Jewish blood, and riots occurred on all sides. For the Jews it was simply a choice between baptism and death, and many of them submitted to baptism.
But almost always conversion on thee terms was only outward and false. Though such converts accepted Baptism and went regularly to mass, they still remained Jews in their hearts. They were called Marrano, ‘ Accursed Ones,’ and there were perhaps a hundred thousand of them. Often they possessed enormous wealth. Their daughters married into the noblest families, even into the blood royal, and their sons sometimes entered the Church and rose to the highest offices. It is said that even one of the popes was of this Marrano stock.

SteveHigashi says:

GabsyPascoe As a Canadian, I find that weird.  You don’t have to go far to find someone that speaks French and if she was that frustrated, why couldn’t she find another staff member with more French knowledge and whatever happened to “point to what you want”?  It works fine.  I live in Europe and I do it all the time..Hungary, Czech, France, Spain, etc etc.  

Also, was the waitress first gen Canadian or culturally Canadian.  There is a difference.  As a 4th gen Japanese Canadian, I notice these things.  There is a difference in mindset and perception.  

I guess there is always one in every crowd.

GabsyPascoe says:

This reminds me of something that happened to us last night. My classmates and I (francophones from all over the world, and most of us don’t speak much English) went out to a restaurant to celebrate end of the year. A few of my classmates who don’t speak much English tried to make their orders and the waitress became very frustrated with them and insisted they speak English, and stormed off. When she cooled off and came backI translated for them and things were fine, but I was surprised at how she could become so offended by another language, when it wasn’t their fault that they don’t speak English. Maybe she was just having a bad day, and nothing like what happened in this article/videos happened (no denial of service) but I felt like we came close to it. So sad that there is so much ignorance.